Electronic Servicing

Overview

LegalAtoms provides a complete solution for law enforcement agencies serve the case documents.

Typically, the case proceeds in the following steps with steps 6-8 covering electronic servicing.

  1. Petitioner prepares the case, and during the process may take help from advocates and facilitators
  2. Petitioner e-files the case
  3. The Clerk accepts the case and forwards the case to the judge
    1. The Clerk can optionally reject the case, which results in the case being returned to the Petitioner, who can then resubmit
  4. The Judge signs a temporary order and routes the case back to the Clerk
  5. The Clerk notifies law enforcement
  6. Law enforcement serves the case to the respondent
  7. Respondent acknowledges
  8. Law enforcement completes the Proof of Service form and routes the case back to the clerk

Of course, the workflow described can change depending on your court’s processes.

Steps for law enforcement

1. Login

The officer logs into LegalAtoms and lands on the case overview page. The page lists the cases routed to the law enforcement team. Typically, a single account is used by the department rather than a single account per officer so that there is cross visibility on all cases.

2. Review servicing queue

The queue lists all the cases sent over to the law enforcement team, like an email inbox, with the latest case at the top.

Status

The green bar is a like a progress bar that lists all the stages a case goes through, from the moment the servicing request is received, to its completion.

  • Opened: This means that in case the client was served electronically, the email or text message was opened by the respondent. This is just like the text message status of “Read” we see on iMessage or Facebook.
  • Seen: The respondent has opened the e-service acknowledge form on their browser.
  • Completed: The respondent has completed and submitted the acknowledge form.

Hearing

This column indicates the number of days until the scheduled hearing.

Actions

  • Serve: Opens a dialog that allows the officer to electronically serve the respondent their case documents
  • View: Navigates to the case details page with more information on the case

3. Serve a respondent

An officer would click the “Serve” to deliver the case documents to the respondent electronically. Text messaging and email remains the most convenient and reliable way to serve, but law enforcement can choose any of the following means:

  • Text
  • Email
  • Facebook
  • Twitter
  • Whatsapp

LegalAtoms pre-populates the respondent information provided by the petitioner. The officer can override these values. Officers also has the option to enable reminders for 7 days. This means that the LegalAtoms will send daily reminders at 9AM to the respondent until they acknowledge or the 7 day period elapses.

3. Complete the proof of service form

Once the respondent acknowledges, the law enforcement agency receives a notification. At this point, the officer can complete the proof of service form digitally online from any device (laptop, smartphone, tablet). Then the clerk will receive an email notification that the service is complete.

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